Return & Refund Policy

Return & Refund Policy – Shop.Sarantimes.in

At Shop.Sarantimes.in, customer satisfaction is our top priority. We strive to deliver high-quality products, but if you are not fully satisfied with your purchase, our Return & Refund Policy outlines the process to assist you.

Return Eligibility

You may request a return if:

  • The product is damaged, defective, or incorrect at the time of delivery
  • The return request is raised within 7 days of receiving the product
  • The product is unused, unwashed, and in its original condition
  • Original packaging, tags, and invoice are intact

Products that do not meet these conditions may not be eligible for return.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Products damaged due to customer misuse
  • Items returned after the return window has expired
  • Products marked as “Non-Returnable” on the product page
  • Clearance or sale items (unless damaged or defective)

How to Request a Return

To initiate a return, please follow these steps:

  1. Email us at support@sarantimes.in
  2. Mention your Order ID, product details, and reason for return
  3. Attach clear images or videos (if the product is damaged or incorrect)

Our support team will review your request and respond within 48 hours.

Return Pickup & Shipping

  • If the return is approved, we will arrange a pickup or provide return instructions
  • Return shipping will be free if the issue is from our side (damaged or wrong item)
  • In other cases, return shipping charges may be borne by the customer

Refund Process

Once the returned product is received and inspected:

  • Refunds will be initiated within 5–7 business days
  • Refunds will be credited to the original payment method
  • For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI

Please note that bank processing time may vary and is beyond our control.

Replacement Policy

If you prefer a replacement instead of a refund:

  • We will replace the product with the same item (subject to availability)
  • If the product is out of stock, a refund will be issued

Cancellation Policy

  • Orders can be cancelled before shipment only
  • Once the order is shipped, cancellation requests will not be accepted

To cancel an order, contact us immediately at support@sarantimes.in.

Late or Missing Refunds

If you have not received your refund after the stated timeline:

  • Check your bank account again
  • Contact your bank or payment provider
  • If the issue persists, email us with your Order ID

Policy Updates

Shop.Sarantimes.in reserves the right to modify or update this Return & Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on this page.

Disclaimer

This policy applies only to purchases made from shop.sarantimes.in. Refunds and returns are subject to verification and approval. Shop.Sarantimes.in shall not be responsible for delays caused by banks, payment gateways, or courier services.